Under Construction!

I'm still tweaking it! Give me some time and we should be good to go!

The long awaited update...

Hello seems like a foreign and distant greeting, but I know I haven’t been updating my blog for awhile, hence… Hello everyone. Quite a number of changes have evolved in my life since my last post. I left MSL Singapore in December 2010 after a good 16 months with the company. I have to say that this was far-by the most enjoyable and intriguing work  experience I’ve had in a long time. I was blessed to work

Training : Social Media Marketing & Communications for Enterprise

I've been enduring late nights in the past one month, developing a very exciting social media curriculum for Singapore Media Academy. The 3-day WSQ certified course is heavily subsidised by the Singapore government and targeted at Managers who are interested to learn about the application & integration of social media for enterprises with specifics to marketing and promotion of products and services. WSQ, or

Pace your social media strategy

That is of course, if you have one in the first place. There is often confusion in the "strategy" and the "plan". Let's think of it this way, do you remember the "forest theory" as stated in the book, Seven habits of highly effective people? Don't fail to see the forest because of the trees. More often than not, we are so engrossed in trying to "cut down the trees" that we don't realise we have been bulldozing in

How-to : Social Media for Businesses (Original text from MyPaper Interview)

The text below are the original replies from my interview with MyPaper. As I think some of the points that are being covered may be useful to some readers, hence I've uploaded the original text herein for your reference. Will be translating an English version shortly for the reading pleasure of the larger community.

» News & Articles

How-to : Social Media for Businesses (Original text from MyPaper Interview)

Posted on by Belinda Ang Posted in News & Articles, Social Media Marketing | Leave a comment

The text below are the original replies from my interview with MyPaper. As I think some of the points that are being covered may be useful to some readers, hence I’ve uploaded the original text herein for your reference. Will be translating an English version shortly for the reading pleasure of the larger community. Cheers!

以下是接受《我报》采访时所提供的原文。因为觉得其中有一些内容对于某些读者或许会有所用处于是便全文上载于此供诸位分享。

问:许多新加坡企业都在Facebook和Twitter上,但他们不宜顶了解如何测量其有效性或者如何正确地管理这些账户。您对此有何见解?

答:我首要问这些企业的问题是,“你们为何选择上Facebook或Twitter?”许多企业在踊跃响应社群媒体风潮的号召时都未先设立商业意向或可持续性发展战略。这往往都是注定失败的前兆。若你不先设定目的地,你又怎么会知道应往哪个方向前进呢?社群媒体虽然对大多数企业来说都是一个不错的平台,但是Facebook或Twitter并非是最适合你公司或品牌的最佳平台。在莽撞地投入社群媒体之前,企业都应先采取一些基本的数码景观分析 (digital landscape analysis),制定一套包括了商业意向的营销方案,列出一些意图达成的关键绩效指标才开始进行执行。

问:为什么评估有效性和投资回报率对于在社群媒体上的企业如此重要?

答:基本上,效用与回报率对于任何商业的投资都是重要的评估指标。社群媒体自然也不例外。若企业已经决定要将人力物力投资在这个领域上,那么无论投资的大小,便自然需要相当的回报才能取得利益上的平衡。

问:一间公司应如何评估自己的社群媒体投资回报率?您是否可以针对Facebook和Twitter对此给于更深入的解释?

答:我认为回报必须分为短期和长期来设定。社群媒体真正有价值的并非在于直销,而更多的是在建立与扩展品牌资产上。但是我们必须从短期的观察去不断调整策略才能取得长期的回报。 短期的关键绩效指标可能包括:消费者心理分析 (consumer sentiments)、流量(traffic)、曝光率(impressions)、所获报道(earned coverage)、外来连接(back-links)、跟随者或粉丝数量的增长(increase in followers or fans)、潜在顾客开发流程(lead generation) 等。 长期投资回报率则可以从:品牌资产、销售、整体消费者心理的增长、竞争对手的分析等方面去断定策略的成功与否。企业可在总体的营销时间表上加入以社群媒体所执行的各项活动,讨论的话题或重要事项然后再与同期的销售成绩作个对照,从而了解如何取得真正的有效性。 Facebook在本地来说目前是最受欢迎的社群平台。建立了Fan Page之后,所有的管理员都可以检查由Facebook所提供的Insights。当中会提供你一些基本资料,比如每日的粉丝增长率,媒体资源下载率,地里统计等。它可提供你一些有用的数据,帮助你监察与调整策略的持续性。 而Twitter来说,培养高质量的跟随者相当重要。你的直接影响力,间接影响力与发言的曝光率将是主宰效用的重要指标。 但是无论如何,在社群媒体上最珍贵的并非数据。许多企业都埋头于利用数据统计来决定社群媒体的有效率。其实那不是最准确的。社群媒体更应立志的是将每个消费者都培养成自己的品牌代言人。于是有品质的会话,有影响力的拥护者,积极乐观的消费者心理才是社群媒体真正的魅力。

问:你可以提出3 – 5项企业在探索社群媒体的途中常见的失误吗?

答:

  1. 企业一般都不将社群媒体列入全年的营销战略中,而仅把它视为一项短期手段。这是不正确的,社群媒体应是个长期战略。
  2. 企业往往都将社群媒体的执行工作交由初级职员或实习生管理。这是大大不可。社群媒体关系到了品牌与产品定位和主要信息,公关危机处理等。而这些一般都不是初级职员所能够完全懂得或承担得起的。因此最好是训练经理级或者聘请一位专门人士代为执行。
  3. 在踏上社群媒体平台前没有设立商业意向或关键绩效指标。这点以上谈过了。
  4. 公司内部并无官方社群媒体政策(social media policy)。
  5. 在应对网上社群的问答与危机上并未先前设定跨部门流程。这极为关键,因社群媒体通常牵涉到不同部门的责任范围,因此需要各部门主管取得共识并积极合作。

Interview @ CommunicAsia 2010 – Social media & its place

Posted on by Belinda Ang Posted in My thoughts, News & Articles, Social Media Marketing | 1 Comment

I was touring CommunicAsia together with @skribe and managed to meet up with a few new found friends from Twitter, some who are exhibiting at this grand annual information technology event. We were caught by @stsanto from Getit Comms, who invited us for an interview with @B2Bento, to share some of our take on social media and marketing on virtual worlds. Here are the full recording of our interviews.

The Invasion of Digital Media

Posted on by Belinda Ang Posted in digital marketing, News & Articles, Social Media Marketing | Leave a comment

Hello my friends, the following article was written for the Chinese papers in Singapore but was never published due to sensitivity in comparison between traditional and digital media. Hence I am posting it herein for your reference. Will try to translate an English copy soon for the greater audience.

Thanks!

数字媒体的侵略 (September 19, 2009)

许多品牌和商家在经济不景的2009年都纷纷缩紧荷包,减少广告和营销开支。为了迎合消费市场,各家使出了浑身解数,在有限的资源下舒展预算。而其中,把部分营销转移至网络线上成为了普遍的策略。

利用线上平台直接与消费者进行交流不仅省下了透过传统媒体传达信息的广告费用,且能够为品牌树立更亲民的形象定位。在今年初的一项调查显示,24%的新加坡人表示拥有网络存在性的品牌能够“显著地引起他们的兴趣”。

无论是网络广告、数字公关、线上活动等,在费用与持续性上相对之下都比传统管道来得经济一些。亚洲拥有全球41%的网络用户,而本地的宽带网渗透率更超越了102%。在所有本地用户当中,就有74%积极参与社交网络(social network)的交流。是属于全球百分点最高之一的城市。在这种种趋势的推动下,不难理解品牌和商家们为何提高了网上的活动范围而渐渐将视野分散至数字媒体(digital media)。

happy it's here!

《宝洁 – 护舒宝》(P&G Whisper) 近来就利用了Facebook社区在本地首次展开数字运动(digital movement),鼓励妇女以正面态度看待生理变化和月经这个羞涩的课题。连同为此运动特别设计的迷你网站(http://www.happyitshere.com),以可爱的插画和轻松的语调,《护舒宝》成功地在一个月之内团结了超过3,000名妇女参与这个社群。此频道大受妇女欢迎,许多人都乐意大方地,毫无忌讳地公开讨论生理状态和经历。这有效地建立了一个妇女们能够寻找共鸣和强系的群体。从短期的分析来看,在全无产品促销与个人利益的推使下,这在本地可以算是相当成功的例子。但是单凭持续对话的这样一个方式是否能够长期引起消费者的兴趣就不晓而知了。或许在强调真实性和诚意的当儿,品牌依然不得以而必须考虑到消费者利益和关注的事项。在整个运动的伸展计划上需要持续的努力和不断植入更多的新元素。

My Fairprice

近期也在探索Facebook的企业更包括了《职总平价合作社》(http://www.facebook.com/thatsmyfairprice)。据报道了解,他们在短短3小时内就聚集了超过1,000名粉丝的加入。唯一不同的是,他们积极地利用这个平台进行线上比赛和促销活动。《职总平价合作社》是本地家喻户晓的商家,而目前为止在Facebook上的新加坡用户已超过110万人次。选择大力运用社交网络促进与消费群的关系,并且加强商标信誉是最适当不过了。但是,许多企业都轻视了长远计划和持续性。通常都交由广告、公关或整合营销公司处理,但这只能是短暂之计。品牌和商家必须意识到数字策略应是一项内部政策。需要专门人士的照料才能够在一段延长的时间得到预期的成绩。

另外一间颇有远见的机构便是《星和电信》(Starhub Mobile)。在3间电信公司当中,只有《星和》勇于冒险跳上Twitter(@StarhubCares)这项微博(micro-blogging)服务。他们利用这平台与消费族群建立深远的关系,并同时为公司增添了多一条顾客关系管理频道(customer relationship management channel)。这允许他们在第一时间对于顾客的负面反馈做出直接的回应。也很有可能在长期内减少了危机处理所需的时间和柜台职员的负担。在某种程度上甚至能够为公司减少资源上的开支。但是根据经济报章,The Business Times近期关于Twitter的报道,《第一通信》(MobileOne)似乎对此平台仍心有余悸,目前正在观望状态。除了电信公司以外,有一些其它的企业非常适合运用类似Twitter这种微博平台与顾客直接对话。这包括了零售银行业,旅游业,科技产品等。只是目前还未发现有哪间本地银行愿意做出这样的尝试。

HP Space

除了以上例子,还有一间值得一提的机构就是《HP惠普公司》。数字媒体在HP并不是一项短期营销手段而是完整地融入在他们的环球商业战略中,成为重要的公关策略之一。HP的每一条产品零售线都拥有自己专署的网络社交平台。各个产品线独自建立有用的线上人脉,透过这些直接管道收集民调,与消费者进行紧密的交流,在产品或营销运动推行时便能够事半功倍,有效地吸引影响者(influencer)的关注并且间接利用口碑行销(word-of-mouth marketing)手段将信息传播开来。其中,《HP改变世界》的企业社会责任(Corporate Social Responsibility)推广活动 是最突出的例子之一。HP展示了整个团体上下对于数字媒体拥有共同认识的重要性。介入社交网络,在数字空间占有一席之地并不是营销部门或公关部门单独承担的责任,而是全体同仁应有的共同努力和意识。

参与种种网络社区的交流,在我看来绝对是利多与弊。我们亚洲社会的商业文化相对较为保守,对许多新茂的科技与手段都更为谨慎。这并没有什么不好的。但当世界因为网络社群变得更整合,消费者的需要越来越高,企业必须不断地以光速求新求变才可能符合这新新人类的苛求。

数字媒体绝对不是一种潮流趋向。我们的日常生活和工作环境早已经和网络世界融为一体。所谓的现实与虚拟不再是两个空间,而是同时平行前进的一个大世界。但是更重要的是,企业必须要了解到无论是哪一个平台,无论是用什么方式,都必须是一个整合战略。根本无须分歧传统媒体和数字媒体的优异。因为这一个大环境里,需要双方的相辅相成才能够有效地将主要信息和项目宗旨进行到底。应从各角度去了解传播信息,而非过于重视一方而忽视了另一个平台的重要性。

回到根本,无论是什么管道,无论世界如何进化,人与人之间需要的是更多细心聆听和真诚对话。而社交网络提供给我们的恰好只是这回到人类基本的平台。

每一个正在蓬勃发展的机构都应将数字战略列入企划考量当中。这不再是短期减少部分营销开支的课题。这种环球趋势将会延续下去。若你不参与,你将会险遭淘汰。

[此文章仅代表作者个人的观点而非所任职机构。]

Personal Branding in the Digital Age

Posted on by Belinda Ang Posted in Branding and Marketing, digital marketing, News & Articles, Social Media Marketing | 6 Comments

Lianhe Zaobao, zbWeekly - 17 May 2009

My second article with Lianhe Zaobao was published on 17 May, 2009 without my knowledge. Luckily I manage to get a copy of it from my colleague. The article provides an overview and introduction of importance of Personal Branding and how it can potentially tap on digital media as a platform. What you read here is a brief take only, which a detailed account would probably not have adequate space on print as I would have wished.

Here’s a brief translation of the article for your reading pleasure.


Personal Branding in the Digital Age

In the midst of the economic crisis, many people are starting to worry about their rice bowls. Among the many job seekers, how do you make yourself shine from the rest, to become the primary choice for your potential employer? Aside from experience, qualifications and skill sets, have you ever considered about your professional image? If you are working in the field of marketing, then perhaps this article may be able to offer you some fuel for thought.

In the competitive environment today, “packaging” has become a common and essential keyword in our everyday life. Regardless of the things we eat, wear or use, almost every product needs to undergo a process of packaging to attract the interest of the mass consumer. Even enterprise and government agencies are actively packaging themselves and revamping it into a new and refreshing enterprise brand. So to transform itself into an eye-catching brand culture that will fit into the society today.

Most of us have the common impression that branding is a commercial strategy. In actual fact, all of us are unique individuals, with qualities that can evolve into a unique brand. “Branding” is extremely important, especially to those in the creative, advertising, marketing and PR line of work. This is not only limited to the professional knowledge required at work, but how to effectively use it to construct a personal image.

The lightning evolution of technology is gradually changing our social cultures. Social networking, which has become increasing popular in the past few years, comes in timely to create such an effective and free demonstration platform for us. To folks who are considering a shift in career, this platform has also created a channel to transform your professional image. This will allow others to get to know you from a refreshed angle through direct interaction, by repackaging your personal brand.

Following are introduction to some social networking sites that are mandatory to check out.

  1. Linkedin : This is a site designed for professionals, especially those in the field of marketing technology. Currently, it consist of more than 35 million users from over 170 different industries. You can upload your CV with Linkedin, exchange industry news and engage in friendly discussions with people of the same interest. Its network may look to be smaller than Facebook or Myspace, but it is concentrated with industry specialist from around the world. There, you can effectively establish very useful connections and relationships.
  2. Facebook : I believe everyone is very familiar with Facebook. According to statistics, approximately 19% of Singapore’s population owns a Facebook account each. That is almost 760,000 people logging on to this social network at least once each month. Contents in Facebook are relatively less formal, therefore if you choose to use Facebook as one of your personal branding platforms, then you must be careful to manage the different messages communicated between your professional and private image. We are usually at comfort with our shortcomings in the face of our close friends and family. But this is a very serious taboo. Hence I propose that you consider having two accounts to manage the different nature and needs. Or you could also make use of Facebook’s privacy settings to determine which contents are suitable for what audience.
  3. Twitter : As compared to the other two social networks above, this is a relatively new social media tool in Singapore. Obama made use of Twitter extensively to reach out to Americans during the Presidential election period. It created a lot of positive responses. Since then, it grew to become a mass media in many parts of United States and Europe. Whether it is getting the latest breaking news or making connections with enterprise celebrities, Twitter has proven to be a very effective tool for these purpose. Through frequent daily tweets (messages sent through Twitter are known as tweets), you can build and establish your professional image and positioning over a long term. It can also increase exposure and attract more readers for your blog.
  4. Professional Blog : We definitely cannot ignore the representation of Web 2.0, which is the blog. I recommend that before you publish your professional blog, you first register for a personal domain. This domain could be your name, or a handle that you most commonly use in other social networking sites. The biggest difference between a professional blog and a personal blog is in the selection of contents. A professional blog is an important link to building your personal brand. It enables your followers to better understand your views and analysis on professional topics. This will allow them to further affirm your industrial knowledge and standards.

When managing the many social sites, you should also take note in maintaining a uniform style design. Additional care must be taken in the selection of photographs, colours, handle/name and bio. Having the same personal brand image across would ensure netizens will have no problem identifying and locating you regardless of whichever social site they may be browsing. I propose that you approach it in a witty, friendly yet professional treatment.

Personal branding is a long term image strategy and simply cannot be built only when its needed. Having merely presence on these sites are not adequate. A certain amount of time must be invested daily to expand your online community. Back to the basics, human relationships has always been built on the foundations of sincere communication. And this society rule had never changed with time.

Everybody wants to become a rockstar on the digital sphere. Those who will really shine can only be told with time. Hence, don’t be too hasty with results and expect returns within a short term. Building a personal brand reputation requires first and foremost sincerity and unwavering passion. Only when you understand its true importance then will it open doors for your career.

Opportunities are only for those whom are prepared. Are you prepared for it?


I definitely don’t think the article above does justice to the topic of Personal Branding in the Digital Age. Much needs to be further emphasized and explained on why this is an important consideration for people who desire to excel in these fields. There is also a lot more to say about the benefits it can reap with a successful personal brand.

I will probably try to work on a separate post here that attempts to touch a little further on the topic. This could take awhile considering a very busy month ahead. However, I would be more than happy to discuss this topic with you. Just drop me a buzz at @belindaang on Twitter or beep me any time over my email.

Your comments and inputs are greatly appreciated.